1 reviews | Active since Oct 2012
Unfriendly, unhelpful
I went to Edgars to make a purchase using a voucher. I was R104 short and asked the cashier to swipe it on my debit card. The speedpoint went offline mid transaction and she then swiped again, the transaction went off twice from my bank account. I returned to the store after 20 minutes to query this and was made to wait for the same cashier, when actually ANY other cashier could've assisted. After 10 minutes in the queue I was told that the transaction would reverse itself automatically after 24 hours. I then asked what if it doesn't? The cashier in the next till rep**** that I would have to come into the store. I am heavily pregnant and cannot be running around trying to get my money back, when this error did not occur through my fault.
Kindly note we tried contacting you telephonically at about 10:09 but could not reach you. ( phone rings - unable to leave a voice message).
Firstly we would like to thank you for your honest feedback and apologise for any frustrations occurred due to this incident.
The reason for our call was to establish if your query has been resolved. If the query is still pending - kindly submit your bank statement, card number to the store so that a call may be logged with our service desk team to retrieve and allocate money back to your bank account. The process usually takes about 48 working for resolution.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Kindly note we tried contacting you telephonically at about 10:09 but could not reach you. ( phone rings - unable to leave a voice message).
Firstly we would like to thank you for your honest feedback and apologise for any frustrations occurred due to this incident.
The reason for our call was to establish if your query has been resolved. If the query is still pending - kindly submit your bank statement, card number to the store so that a call may be logged with our service desk team to retrieve and allocate money back to your bank account. The process usually takes about 48 working for resolution.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,