sS
sabata S
1 reviews | Active since Sept 2009
20 Sept 2017, 08:53
UNFAIRNESS
I AM STILL WAITING FOR INSURANCE FOR MY CELLPHONE TO RESPOND BECAUSE EDGARS HAVE SEND THEM EMAIL TELLING THEM TO DEDUCT MONEY FROM MY BANK ACCOUNT AS BEFORE THEY WERE DEDUCTING R60 ON MY OLD CELL AND THEY WERE SUPPOSED TO DEDUCT R90 ON MY NEW CELL OF WHICH THEY HAVE FAILED TO DEDUCT FROM MY BANK ACCOUNT I HAVE BANK STATEMENT TO PROVE THAT THEY HAVE NOT ATTEMPTED TO DEDUCT AND THEY HAVE NOT ACKNOWLEDGED THE EMAIL THAT EDGARS HAVE SEND THEM SO I AM FRUSTRATED NOBODY IS PREPARED TO TAKE BLAME
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Replies (2)
Edgars's replyOfficial
20 Sept 2017, 10:01We apologise again for any frustrations incurred. Kindly be advised that there was no debit conducted on your account as per the store's explanation and therefore that is the reason the store may not be able to honour the insurance claim as there were no premiums paid. Should you have proof of the debits, you may furnish us with the proof on ***. Query ref no ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's reply20 Sept 2017, 10:01
Official
We apologise again for any frustrations incurred. Kindly be advised that there was no debit conducted on your account as per the store's explanation and therefore that is the reason the store may not be able to honour the insurance claim as there were no premiums paid. Should you have proof of the debits, you may furnish us with the proof on ***. Query ref no ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's replyOfficial
20 Sept 2017, 10:01We apologise again for any frustrations incurred. Kindly be advised that there was no debit conducted on your account as per the store's explanation and therefore that is the reason the store may not be able to honour the insurance claim as there were no premiums paid. Should you have proof of the debits, you may furnish us with the proof on ***. Query ref no ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's reply20 Sept 2017, 10:01
Official
We apologise again for any frustrations incurred. Kindly be advised that there was no debit conducted on your account as per the store's explanation and therefore that is the reason the store may not be able to honour the insurance claim as there were no premiums paid. Should you have proof of the debits, you may furnish us with the proof on ***. Query ref no ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,