nM
ntombenhle M
1 reviews | Active since Oct 2015
13 Oct 2015, 18:21
unfairly treated
On the 10th of June 2015 I went shopping ateEdgars gallery for shopping as I was fitting the shoes someone stole my bag and the manager refused to show me footage ,he only said sorry and Icame back next week for the footage and he gave me a bad aattitude and was not helpful at all.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
14 Oct 2015, 17:38Hello mbanjwa89,
It is with great displeasure to hear of the overall experience. We can understand how traumatic it must have been for you and we sincerely apologise. Kindly be advised Edcon is not liable for lost items, however, it is the store's responsibility to show the customer the footage. Kindly note you did not stipulate the name of the store that you went to. Please contact us on our toll free number ***and we will forward this matter to management.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
It is with great displeasure to hear of the overall experience. We can understand how traumatic it must have been for you and we sincerely apologise. Kindly be advised Edcon is not liable for lost items, however, it is the store's responsibility to show the customer the footage. Kindly note you did not stipulate the name of the store that you went to. Please contact us on our toll free number ***and we will forward this matter to management.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply14 Oct 2015, 17:38
Official
Hello mbanjwa89,
It is with great displeasure to hear of the overall experience. We can understand how traumatic it must have been for you and we sincerely apologise. Kindly be advised Edcon is not liable for lost items, however, it is the store's responsibility to show the customer the footage. Kindly note you did not stipulate the name of the store that you went to. Please contact us on our toll free number ***and we will forward this matter to management.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
It is with great displeasure to hear of the overall experience. We can understand how traumatic it must have been for you and we sincerely apologise. Kindly be advised Edcon is not liable for lost items, however, it is the store's responsibility to show the customer the footage. Kindly note you did not stipulate the name of the store that you went to. Please contact us on our toll free number ***and we will forward this matter to management.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,