Unfair treatment

In November 2014 I reported my card ******. I then went into the Canal Walk branch to get a new one. I have been making payments, more than what the balance was every month and now, May 2015, wanting to make a purchase only to find my account has been blocked. The assistant told me it is because I reported my card ******. I then had them call customer service and they told me it is because of a new law and because I have not been making any purchases, really. U block my card due to no purchases being made. I then asked if it can be unblocked and they advised that I have to pay up the money I owe them and get a new card and then only I can make purchases. If this is the case then I want this account closed and will never make use of Edgars ever again. I was then told that it will be bad for with the credit bureau and I will be handed over. Since November 2014 now one deemed to call.me And tell me about this and the way this whole situation went it was like it is my fault that the account is blocked. Wow, there is no way I'm going forward with this. If my account is not unblocked it will be cancelled.