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nokuthula P
1 reviews | Active since Feb 2015
15 Oct 2015, 16:49
UNFAIR SERVICE
Good Day,<br> <br> I bought 3 items (Black Skirt, white top and black jacket) from Edgars, Menlyn Branch for a friend on Tuesday, 13 October 2015. When I showed her, she did not like them and I had to return them. <br> <br> Today, 15 October 2015, went back to Menlyn to return the items. I was helped by Nthabiseng Mathigke (***), Alida (***) and Christine Papo (***). The black jacket and white top was accepted but refused to take the black skirt as Christine claims it was worn.<br> <br> <br> I need your assistance as to what I must do as I don't need the skirt.<br> <br> Your urgent assistance will be appreciated.<br> <br> <br>
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Edgars's replyOfficial
19 Oct 2015, 12:35Hello nokuthulap,
We tried contacting you again at 12:33 PM but there was no response.
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customer. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and within 30 days. Please be advised the item needs to be in a resalable condition. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We tried contacting you again at 12:33 PM but there was no response.
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customer. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and within 30 days. Please be advised the item needs to be in a resalable condition. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply19 Oct 2015, 12:35
Official
Hello nokuthulap,
We tried contacting you again at 12:33 PM but there was no response.
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customer. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and within 30 days. Please be advised the item needs to be in a resalable condition. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We tried contacting you again at 12:33 PM but there was no response.
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customer. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and within 30 days. Please be advised the item needs to be in a resalable condition. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***