KD
Kim D

1 reviews | Active since Jan 2010

14 Sept 2017, 07:22

Unfair Practise

After having my Edgars account for more than 30 years, I am now done. Made a full and final payment for closure of the account end of August 2017, only to be told I have to still pay the membership for September to be able to close this account. What do you not understand, I do not want anything to do with Edgars anymore, your membership has and had NO benefit to me, but only to you by *****ing R44.00 a month. One cannot dare enter the Edgars shops in Namibia, not only do we die of heat, but the staff are suffering as well. Close my account PLEASE!

0
Replies (5)
Edgars
Edgars's reply14 Sept 2017, 10:30
Official

Kindly furnish us your account or ID number on ***, so that we may liaise with the accounts team regarding the account concern and the financial services, as you were advised that you have to pay them up before the account closure. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards

Customer Relations Team

Email: ***

Call Centre: ***

Best regards,

Edgars
Edgars's reply14 Sept 2017, 10:33
Official

Kindly furnish us your account or ID number on ***, so that we may liaise with the accounts team regarding the account concern and the financial services, as you were advised that you have to pay them up before the account closure. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards

Customer Relations Team

Email: ***

Call Centre: ***

Best regards,

KD
Kim D's update14 Sept 2017, 11:32
Reviewer Update
ACC NR: ***
KD
Kim D's update25 Sept 2017, 08:04
Reviewer Update
I have received no response. Kindly confirm that this account is closed.
KD
Kim D's update17 Oct 2017, 16:10
Reviewer Update
You are forcing me to pay a subscription I DO NOT WANT, just to be able to CLOSE my Account!