Unfair business practise

<p>Mrs E Jacobs has given me power of attorney to handle her affairs, the power of attorney was forward to you months ago with the complaint she has. This matter was not sorted out up until today so this matter has been referred to the credit ombudsman to investigate, we will go so far as to go to the National Consumer Tribunal to get justice. Mrs E Jacobs is a pensioner, she app**** for an account with Jet and it was approved, after months of having the account she get told that there is a block put on her at the credit bureaus because they require the proof of income because they can't accept the SASSA Bank statement; why did u approve the account in the beginning, why didn't you get all the required documentation before approving the account, now you put a block on the consumer's record at the credit bureaus, was an affordability assessment done, did Jet comply with the new national credit act before approving the account. What Jet has done is against the law and we demand you to take off this block from the credit bureaus and write off this account because what you have done is wrong and against the law and please contact me if you need any other information not the client because I've got the power of attorney to handle her affairs</p>