1 reviews | Active since Aug 2018
Unfair business practice
I bought a phone (Huawie) on Tuesday the07 , i then took it back on the 16.na they told me about the 7 day what what that even the CPA does not recognize. The manager from that store did not even have a solution instead he wanted to give a call center number to call so that they can help me. He was not professional at all. Edgars Festival mall. The only person who was professional was a sales consultant
Thank you for making contact with us.
Please be advised the devices are not owed by Edcon, therefore the store cannot make an immediate decision to exchange the phone.
A new device has 7 days cooling off period - it will be replaced if it contains of any technical faults. After 7 days it needs to be booked in for testing / repairs -depending on the outcome the device will be either replaced or repaired.
We have since referred your query to the stores management team for processing within the next 48 hours.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team
Thank you for making contact with us.
Please be advised the devices are not owed by Edcon, therefore the store cannot make an immediate decision to exchange the phone.
A new device has 7 days cooling off period - it will be replaced if it contains of any technical faults. After 7 days it needs to be booked in for testing / repairs -depending on the outcome the device will be either replaced or repaired.
We have since referred your query to the stores management team for processing within the next 48 hours.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team