1 reviews | Active since Sept 2011
UNFAIR BILLING FOR 8 YEARS
i have recently discovered the following issues:1.deductions for Mobile Content as far back as March 2015 (***-***) 2. deductions for Airtime Contract plan3. Lifestyle membership deductions from 2008 for which a card was never issued paying for a service which we did not benefit from even once. R44x12months x 7 years totalling to R3 696.00. Neverever informed/asked why we are paying for this service which we never used once/even know what it is for 8 years, we have been unfairly ******. <br> <br> Furthermore i have called to have this Mobile Content cancelled emailed Praise Mashamba at RMCS. i hope it is done as soon as possible.<br> <br> i have now been sent form pillar Edgars back to RMCS about Airtime Contract Plan. Strangely it appears on our onlines statement from March 2015 & then we get sent posted statements from RMCS which now all of a sudden don't show this deductions for Aritime Contract Plan so now which is the correct statement?? and this clearly shows that we have been ******. Can i please request we get a refund especially for the Lifestyle Membershihp which we did not enjoy that benefit a refund for Mobile Content and Airtime contract plan & cancel them all immedia
We must sincerely apologise for the deductions on your accounts. Please be advised we have referred this query to the accounts department for intervention. We assure you investigations will be conducted and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
For any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the deductions on your accounts. Please be advised we have referred this query to the accounts department for intervention. We assure you investigations will be conducted and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
For any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
