ZM
Zahid M
1 reviews | Active since Feb 2015
13 Jul 2015, 15:31
Unfair
After purchasing a shirt on 05/07/15 for the upcoming Eid celebrations I decided against it and tried to exchange it on 11/07/15 with a proof of sale and tags in place, I was advised that a refund could not be done in cash and that I would have to take a gift card, this is unfair on the individual as I paid in cash for the product. I was informed by the cashier that the card was valid for 3 years which does not help me, can Edgars guarantee that I am in the financial situation to purchase another garment from a different retailer?
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Edgars's replyOfficial
15 Jul 2015, 12:18Hello Nismo786,
As per our telephonic discussion, please note our refund and exchange policy is part of the service we render to our customers. We do offer gift cards to customers who don't mind. However, we do not enforce gift cards on them if they require their cash back. As promised the store admin manager will be in contact with you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, please note our refund and exchange policy is part of the service we render to our customers. We do offer gift cards to customers who don't mind. However, we do not enforce gift cards on them if they require their cash back. As promised the store admin manager will be in contact with you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply15 Jul 2015, 12:18
Official
Hello Nismo786,
As per our telephonic discussion, please note our refund and exchange policy is part of the service we render to our customers. We do offer gift cards to customers who don't mind. However, we do not enforce gift cards on them if they require their cash back. As promised the store admin manager will be in contact with you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, please note our refund and exchange policy is part of the service we render to our customers. We do offer gift cards to customers who don't mind. However, we do not enforce gift cards on them if they require their cash back. As promised the store admin manager will be in contact with you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,