RG
Ryan G
1 reviews | Active since Mar 2009
12 Apr 2016, 15:44
Unexplained charges
Edgars, <br> <br> I feel cheated that you are adding these \add on services\" to my account. I dont believe these are authorised or business ethical at all. <br> <br> I have 2 charges on my recent statement: <br> 09/03 - R39.31<br> 29/03 - R60.00 <br> <br> both with a reference of PURCHASE GOOD TASTE TRAVE and I want these reversed.<br> <br> The way I handle the account and the amounts that I spend with you do warrant this ********* behaviour. <br> <br> I am almost 100% sure that I have also requested that you do not contact me for any marketing material or sales add ons and this is also being ignored and should be reported. <br> <br> "
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Edgars's replyOfficial
13 Apr 2016, 15:25Hello dmurphy,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
***/GO.
Kind regards,
Edcon customer experience team,
***
Edgars's reply13 Apr 2016, 15:25
Official
Hello dmurphy,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
***/GO.
Kind regards,
Edcon customer experience team,
***