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Andrea S
1 reviews | Active since Dec 2011
26 Nov 2015, 16:19
Unexpected call
A lady phones me and asks to speak to someone I don't know. After KINDLY saying that she has the wrong number, I asked from where she is calling: Edgars. Then she just puts the phone down in my ear. Now look - when are Edcon Managers gonna start disciplining their staff??? Edgars staff are ALWAYS rude. ALWAYS making you feel like they are doing you a favour. With that mentality, your business is slowly dying. Get a grip on your staff OR CLOSE DOWN.
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Replies (1)
Edgars's replyOfficial
28 Nov 2015, 15:45Hello andreasch86,
We sincerely apologise for the unpleasant call you received, that is certainly not the type of service that indicates our standards. We will refer this query to our IT department to remove you from our telephone list. We assure you corrective measures will be taken to avoid the re-occurrence this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We sincerely apologise for the unpleasant call you received, that is certainly not the type of service that indicates our standards. We will refer this query to our IT department to remove you from our telephone list. We assure you corrective measures will be taken to avoid the re-occurrence this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply28 Nov 2015, 15:45
Official
Hello andreasch86,
We sincerely apologise for the unpleasant call you received, that is certainly not the type of service that indicates our standards. We will refer this query to our IT department to remove you from our telephone list. We assure you corrective measures will be taken to avoid the re-occurrence this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We sincerely apologise for the unpleasant call you received, that is certainly not the type of service that indicates our standards. We will refer this query to our IT department to remove you from our telephone list. We assure you corrective measures will be taken to avoid the re-occurrence this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,