mT
mujahied T

1 reviews | Active since Aug 2014

30 Jun 2018, 00:06

********* business practices

This afternoon I went to Topshop Waterfront after hearing that the branches will be closing down and that there is a 70% off on all items. I then went to the Canal Walk to get additional items and asked the consultant which items are on sale and was told all items except the Guess items. I then bought 3 pairs of pants (2 suite pants)and some other items received 70% off. However, when I came back to get the blazer that matches the one pair of pants suddenly the suit items were no longer 70% off even though there were many people in line with me who got 70% off on blazers. This is terrible service and an ********* way to mislead customers!! That means if I initially took the blazer it would have been 70% off but now it’s not anymore terrible service!!!

I will definitely be sending a complaint to the relevant board for investigation.

0
Replies (3)
Edgars
Edgars's reply02 Jul 2018, 11:16
Official

Thank you for bringing this matter to our attention.Please accept our sincere apologies for the frustrations caused to you in our store regarding the pricing of the blazers. We will discuss this with management and feedback will be provided to you.***/GO

Kind regards

The Edgar's Customer Experience Team

mT
mujahied T's update04 Jul 2018, 10:21
Reviewer Update
It would be great if I could get feedback on this!
mT
mujahied T's update06 Jul 2018, 09:36
Reviewer Update
What is the use of complaining about terrible service and then getting a reference number and everything, just not to be contacted to resolve the issue? As someone who always buys from you, I can honestly say I will be reconsidering my purchases.