********* business practice
<p>My mother is getting charged by RMCS EDCON for something she has not suscribed to. She had an airtime contract years ago with Edgars which lapsed and she had subsequently closed her Edgars account.</p> <p>Now years later is getting charged for something she did not subscribe to everytime she loads airtime or data.</p> <p>Edgars just passes the buck onto RMCS who is impossible to get hold of but they obviously allowed RMCS access to their customers details.</p> <p>I've spoken to RMCS and was told it would be cancelled and refunded which it has not. They could not supply me with a reference number because they were having issues with their system and were supposed to sms my mother the reference. They have not done any of this and now I can't get through to anyone on any of their contact numbers.</p> <p>This is very bad business and I'm sure ******* as well.</p> <p>Edgars please take some responsibility here as you essentially got into bed with RMCS and exposed your clients to this and by all the complaints I'm seeing my mother is not the only person experiencing issues with RMCS.</p>
Official private reply:We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalated the matter to the RMCS team for feedback to be reverted directly to you. We kindly ask you to furnish us with the Account or ID number in order for us to be able to offer proper assistance.Your reference number is as follows ***/GO
Kindly find the RMCS details below
Tel: ***/ ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Official private reply:We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalated the matter to the RMCS team for feedback to be reverted directly to you. We kindly ask you to furnish us with the Account or ID number in order for us to be able to offer proper assistance.Your reference number is as follows ***/GO
Kindly find the RMCS details below
Tel: ***/ ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Official private reply:We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalated the matter to the RMCS team for feedback to be reverted directly to you. We kindly ask you to furnish us with the Account or ID number in order for us to be able to offer proper assistance.Your reference number is as follows ***/GO
Kindly find the RMCS details below
Tel: ***/ ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Official private reply:We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalated the matter to the RMCS team for feedback to be reverted directly to you. We kindly ask you to furnish us with the Account or ID number in order for us to be able to offer proper assistance.Your reference number is as follows ***/GO
Kindly find the RMCS details below
Tel: ***/ ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
