********* business practice

I went into the Edgars Gateway store on 26th Nov, purchased items and paid with credit card.<br> I was told the transaction didnt go through, even though I did recieve an sms on my cell as proof of payment.<br> They then proceeded to swipe a second time saying that the first transaction will automaically reverse.<br> Today is 4th Dec and I still wait for reversal.<br> I am told that it is up to head office to action a reversal.