********* behaviour by Edgars.

Hi there,

I phoned Edgars to close my account and I got through to the call centre. After going through the verification process, the lady proceeded to close my account. She informed me my account was closed and was just about to say goodbye. Just before she did, I asked her how to go about getting the credit on my account paid back to me. She gave me the necessary information and when I asked her why she did not mention I have a credit when she confirmed my account was closed, she apologised and said "sorry for the inconvenience" When calling Edgars, we are informed that all calls are recorded - why? My question: How many customers do not know they have a credit and are not informed about it when closing their accounts? What does Edgars do with unclaimed credits?