********* and Unfair Trade

I placed an online order with Redsquare on 16/03/18 for the Estée Lauder free gift promotion. On 19/03/18 I received a call from client services stating my order items are out of stock. I explained that they need to source stock as the free gift is meant to be a gift for someone else.

She agreed to speak to her manager and contact me with feedback. Within minutes I receive an e-mail stating my order was cancelled (without bothering to inform me nor having my consent).

I contacted the callcentre and demanded an explanation as I persuaded my colleague to place an order just after me on the same day I placed my order. My order nr ends with 10 and hers with 17 and they sourced stock on her order, but blatantly cancelled mine. I also informed them that the item still reflects as in stock on their website.

Then they reinstated my order and tried to source stock. Today I receive another cancellation e-mail, once again without them even contacting me telephonically.

My consumer rights are really being tested here. Why advertise stock that is not available or make proper provisions? Why give preference to orders placed after my order? This is unfair trade!

I proceeded to contact my nearest Edgars who confirmed that they have stock of the items. Why not put 2+2 together by asking them to issue my paid order to me?

I have been supporting them with regular orders for over 3 years now. I have never had issues, but this has left a very bitter taste!!! I am definitely reporting this to Estée Lauder and it won't stop there.

I don't want my money back - I want my items and an apology for the ********* business conduct!!!!!