nR
nadia R
1 reviews | Active since Aug 2015
24 Aug 2015, 16:32
unemployed
Not sure how many more hello peters I have to post before I get a call from edgers. If I'm not able to pay and take the last money I have to pay edgers why am I getting threatening messages saying they are handing me over to lawyers? I missed one month payment. Not 3 or 6. Does edges not know about the customer protection act. Or how have they trained there staff in compliance?
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Edgars's replyOfficial
25 Aug 2015, 15:15Hello nadia@sbsa,
Thank you for raising your concerns with us. Please note the SMS's are not send by agents but the system. If there is lapse in payment or the amount paid does not make the account be on the current state, then the system will send an SMS. We apologise for the overall experience, there is a note on the account.
The reference number for your query is: ***/GO
If you ever need to speak to us, please contact the collections department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please note the SMS's are not send by agents but the system. If there is lapse in payment or the amount paid does not make the account be on the current state, then the system will send an SMS. We apologise for the overall experience, there is a note on the account.
The reference number for your query is: ***/GO
If you ever need to speak to us, please contact the collections department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply25 Aug 2015, 15:15
Official
Hello nadia@sbsa,
Thank you for raising your concerns with us. Please note the SMS's are not send by agents but the system. If there is lapse in payment or the amount paid does not make the account be on the current state, then the system will send an SMS. We apologise for the overall experience, there is a note on the account.
The reference number for your query is: ***/GO
If you ever need to speak to us, please contact the collections department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please note the SMS's are not send by agents but the system. If there is lapse in payment or the amount paid does not make the account be on the current state, then the system will send an SMS. We apologise for the overall experience, there is a note on the account.
The reference number for your query is: ***/GO
If you ever need to speak to us, please contact the collections department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,