Uneducated Staff

On the 30 Jan 2015, I took a Remington hair iron in orignal casing for replacement or repair under the 5 year warranty. When I explained the item was faulty and I needed to get a copy invoice. I was told edgars cannot provide an invoice older than a year ie Sept 2013 and there's nothing I can do. Monica advised me to go back to Durban where I purchased it!!!!! This is when I told her if you don't know how to assist me refer me to a manager! They had no idea how to help me, could not provide an invoice or tell me where the item is sent for warranty! When I stated that the item has a 5 year warranty, they simply stated it was my problem since I lost the box and invoice! When I stated I will lodge a complaint, Millicent, the customer service manager said they will try to get back to me by Monday! This is the first time in 25 years of shopping at Edgars have I come across such imcompetence, poor service and staff with a don't care a damn attitude. I really miss the Durban staff so much more friendly and efficient! I will never buy appliances from Edgars now, this experience shows the store is limited to the basics ie clothing and has no idea how to think out of the box.