1 reviews | Active since Jan 2013
Underwear policy Pathetic
My husband bought panties for our daughter. At home, when she wanted to fit it on, we notice on the packaging it was a size XXL.This weekend I went back to exchange it for smaller size and the manager at Customer Services told me without listening to me or looking at the packaging - go check everywhere, our policy states clearly we do not accept underwear back. She was so rude with me infront of all the other clients there forgetting me the Client is flippin paying her damn salary. She did not even listen or tried to make an effort to connect with me as her client and literally chased me away from there like I was a sick dog. Now as an honest individual, I expected to be heard and understood the reason for the return, but the total opposite happened. My husband made a mistake by just taking and not looking when he bought them if the size was correct. That was an error on his part which I accept, but the service I got from Cresta Branch was unacceptable. No flippen wonder your business' doors will be closed soon, everyone are complaining about Edgars and their pathetic service. Pathetic *******s. I want that manager to apologise to me personally!
We are deeply sorry for the overall experience. Please note the policy forbids an exchange for underwear due to hygienic reasons. If the sealed wrap was opened then we cannot sell them again. We apologise for the way the store manager handled this matter, and we assure you measures will be taken to avoid the re-occurrence of this nature. Management will address the manager who was on duty and feedback will be given to you shortly
Please see below the items that cannot be exchanged or refunded
In the interest of hygiene standards the following products will not be refunded or exchanged:
Swimwear, underwear bottoms, eveningwear, hosiery, hair extensions & accessories, cosmetic accessories, earrings, body piercing products, infants' bottles, feeders, breast pumps, dummies, baby consumables, personal care products and all medicines Magazines may not be refunded or exchanged.
Your reference number is as follows: ***/GO
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. Please note the policy forbids an exchange for underwear due to hygienic reasons. If the sealed wrap was opened then we cannot sell them again. We apologise for the way the store manager handled this matter, and we assure you measures will be taken to avoid the re-occurrence of this nature. Management will address the manager who was on duty and feedback will be given to you shortly
Please see below the items that cannot be exchanged or refunded
In the interest of hygiene standards the following products will not be refunded or exchanged:
Swimwear, underwear bottoms, eveningwear, hosiery, hair extensions & accessories, cosmetic accessories, earrings, body piercing products, infants' bottles, feeders, breast pumps, dummies, baby consumables, personal care products and all medicines Magazines may not be refunded or exchanged.
Your reference number is as follows: ***/GO
Kind regards.
Edcon customer experience team,
***