jK
jenn K
1 reviews | Active since Jun 2015
08 Jun 2015, 23:18
underwear
Wanted to try out new underwear from edgers ***** it for one day and it started tearing
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Replies (1)
Edgars's replyOfficial
10 Jun 2015, 09:32Hello jennkim,
Our attempt to contact you at 09:15 AM was unsuccessful.
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Please be advised we do not refund nor exchange underwear for hygienic reasons. However, as you pointed out the quality defect, kindly take the underwear to the store with a proof of purchase and the store manager will use his discretion. Please be advised if the 30 warranty lapsed, the store will not be able to assist you.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 09:15 AM was unsuccessful.
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Please be advised we do not refund nor exchange underwear for hygienic reasons. However, as you pointed out the quality defect, kindly take the underwear to the store with a proof of purchase and the store manager will use his discretion. Please be advised if the 30 warranty lapsed, the store will not be able to assist you.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply10 Jun 2015, 09:32
Official
Hello jennkim,
Our attempt to contact you at 09:15 AM was unsuccessful.
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Please be advised we do not refund nor exchange underwear for hygienic reasons. However, as you pointed out the quality defect, kindly take the underwear to the store with a proof of purchase and the store manager will use his discretion. Please be advised if the 30 warranty lapsed, the store will not be able to assist you.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 09:15 AM was unsuccessful.
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Please be advised we do not refund nor exchange underwear for hygienic reasons. However, as you pointed out the quality defect, kindly take the underwear to the store with a proof of purchase and the store manager will use his discretion. Please be advised if the 30 warranty lapsed, the store will not be able to assist you.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,