sR
shantle R
1 reviews | Active since Apr 2013
12 Sept 2017, 13:27
Underware Damaged
I bought a pack of BEAR underwear for my husband and its less than 6 months the underwear is getting torn, I mean really? Edgars, is this the quality that you sell? I unfortunately don't have a receipt as I did not think that BEAR underwear will get damaged so quickly and besides, its not cheap underwear. Very disappointing and also embarrassing at the same time for us to take used underwear back! Please advise a way forward and solution
Helpful (0)
Replies (4)0
Replies (4)
Edgars's replyOfficial
13 Sept 2017, 09:54Please furnish us with the name of the Edgars store that you visited on ***, so that we may be able to contact them on your behalf and may be able to action the Bear underwear's quality concern. We will like to liaise with the correct store management on the matter reported by our valued customer. Please find the below reference number for your post ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's reply13 Sept 2017, 09:54
Official
Please furnish us with the name of the Edgars store that you visited on ***, so that we may be able to contact them on your behalf and may be able to action the Bear underwear's quality concern. We will like to liaise with the correct store management on the matter reported by our valued customer. Please find the below reference number for your post ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's replyOfficial
13 Sept 2017, 09:54Please furnish us with the name of the Edgars store that you visited on ***, so that we may be able to contact them on your behalf and may be able to action the Bear underwear's quality concern. We will like to liaise with the correct store management on the matter reported by our valued customer. Please find the below reference number for your post ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's reply13 Sept 2017, 09:54
Official
Please furnish us with the name of the Edgars store that you visited on ***, so that we may be able to contact them on your behalf and may be able to action the Bear underwear's quality concern. We will like to liaise with the correct store management on the matter reported by our valued customer. Please find the below reference number for your post ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
sR
shantle R's updateReviewer Update
13 Sept 2017, 10:02Good day
Thanks, it was Edgars at Cresta Mall - I would like to know how this will be resolved, as I have mentioned, its very disappointing and embarrassing to take used underwear back to the store as well and I didn't keep the receipt.
Help - thanks
sR
shantle R's update13 Sept 2017, 10:02
Reviewer Update
Good day
Thanks, it was Edgars at Cresta Mall - I would like to know how this will be resolved, as I have mentioned, its very disappointing and embarrassing to take used underwear back to the store as well and I didn't keep the receipt.
Help - thanks
sR
shantle R's updateReviewer Update
02 Oct 2017, 09:46Shocking, this matter is still pending and Edgars has not come back to me!!!
sR
shantle R's update02 Oct 2017, 09:46
Reviewer Update
Shocking, this matter is still pending and Edgars has not come back to me!!!