Under Trained Staff

On the 11th of January I made a purchase at the Edgars at Easate mall at MAC. I specifically asked the lady not to put the purchase through my account but to make it a cash payment, and to swipe my card just for the points, but she put it through the account anyway.

I then paid the exact amount back into the account. The opening actual credit available was not the same as before the purchase. Which does not make sense to me because I paid back in the same amount that was spent.

I went to query this TWICE in store on different days. I was told the system was offline and this would only reflect after 7 days.

Today I called your accounts department. I initially spoke to Noma. The line cut. I then called in again and spoke to Nothando. She advised me that the credit available will never be the same because you charge interest after a purchase. I didn't understand this. How do you charge interest when I paid the money back into the account immediately? I asked her to explain this, and she just couldn't. She said it's just the way it is. And to top it all off she was getting irritable and started raising her voice. Then suddenly (and ever so conveniently for Nothando) everything went silent. Although I was still on the line and was still getting charged to be on a call, Nothando went silent. I held on for 5 minutes before the call was hung up.

Your call centre agents are clearly not trained well enough to deal with customers. Nothando's behaviour was unacceptable. Secondly, they seem not to be trained well as they have no knowledge of their product. How can she say it's just like that? Really?

I'd like to find out what is happening with my account. Please get someone with product knowledge to call me to explain. It's been a horrible experience trying to find out what is going on.