Undelivered Service

Good Day,

I order an item on line on Friday 25th August 2017 and paid for it via my debit card. Upon checking how far the item is, i logged onto the website and to my surprise the order was cancelled without notifying me as the client who had already paid for the item.

I then called the call centre and was informed that the item was cancelled because it is out of stock. my question is why was the item not removed from the website and why was i allowed to purchase it?

Now i get told that i will receive a refund in 10 working days.

This is pathetic service.

I do not want the refund. I want the item i purchased online. I paid for the item as well as the courier chargers.

I expect a call by no later than 4pm today.

ORDER NUMBER: ********** 06

REFERENCE FOR CALL MADE TODAY: ********** 1592/GO

You can contact me on ********** .

Regards, Carmen