KN
Kimen N

1 reviews | Active since Sept 2015

12 Jun 2018, 10:35

Unconsented subscriptions on my account

I have called your call centre on 3 occasions to have "mobile content fee" cancelled and all premiums reimbursed, but to date no joy. It's been almost 2 years now that I have been getting billed for "mobile content fee" to which i have never subscribed. Prior to that i was subscribed for airtime - all which i never consented to.

And to top it off this mobile content fee and airtime was attached to my contract number - how foolish do you think i am??? Is this how Edgars makes money - by adding these third party services to customers billing. When I call to cancel, I am told that I need to contact the 3rd party as it's not your product - How do you bill me as a customer if these companies aren't an affiliate of Edgars?

Please ensure that this is cancelled immediately and i want to be reimbursed for all charges associated or i will close my account.

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Replies (1)
Edgars
Edgars's reply12 Jun 2018, 16:06
Official

Thank you for sharing this matter with us. Please accept our sincere apologies for the inconvenience and frustrations caused to you. We have escalated your airtime subscription query to our team for assistance.Your ***/GO

Kind regards

The Edgar's Customer Experience Team