TM
Tshepang M
1 reviews | Active since Sept 2019
25 Sept 2019, 13:39
Uncertisfactory products
Not happy about their products,shoes getting torn within the period of three months,and when you return them they insist on getting receipts which cant be kept really when you have bought the right size.Bought a pair in Jan and was torn by the 4th month,bought tekkies which were also torn in less than three months.they didnt even want to change them,insisted on getting receipts from me.
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Replies (1)
Edgars's replyOfficial
25 Sept 2019, 15:35Hi Tshepang
Thank you for making contact with us regarding the defective merchandise.
Kindly note that we do have a 30-day return policy with the receipt. If the goods were purchased on account the stores are able to retrieve the dockets from the system.
We apologise for the frustrations and inconvenience caused to you.
We have tried calling you to establish which store have you been to, however, we could not reach you.
Please contact us on the number below quoting your reference for further assistance.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us regarding the defective merchandise.
Kindly note that we do have a 30-day return policy with the receipt. If the goods were purchased on account the stores are able to retrieve the dockets from the system.
We apologise for the frustrations and inconvenience caused to you.
We have tried calling you to establish which store have you been to, however, we could not reach you.
Please contact us on the number below quoting your reference for further assistance.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply25 Sept 2019, 15:35
Official
Hi Tshepang
Thank you for making contact with us regarding the defective merchandise.
Kindly note that we do have a 30-day return policy with the receipt. If the goods were purchased on account the stores are able to retrieve the dockets from the system.
We apologise for the frustrations and inconvenience caused to you.
We have tried calling you to establish which store have you been to, however, we could not reach you.
Please contact us on the number below quoting your reference for further assistance.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us regarding the defective merchandise.
Kindly note that we do have a 30-day return policy with the receipt. If the goods were purchased on account the stores are able to retrieve the dockets from the system.
We apologise for the frustrations and inconvenience caused to you.
We have tried calling you to establish which store have you been to, however, we could not reach you.
Please contact us on the number below quoting your reference for further assistance.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,