1 reviews | Active since Aug 2015
unbelievable service
Yesterday (20/08/2015) I recieved an sms stating that my Vodacom service had been suspended. When I phoned the Vodacom call center they stated that Edgars switched my account from prepaid to contract. I phoned the Edgars call centre yesterday and was cut off not even 5 minutes into the call, when I phoned again I was told that the office is closed. I phoned again today and was told that someone will contact me within 4-6 working hours to confirm cancellation. This has now passed already and still I have recieved no assistance.<br> <br> I dont know how you can just cut customers off when you are busy trying to sort out their problems and how you can switch someone's account without the customer being notified.
It is with great displeasure to hear of the overall experience. Please be advised we have referred this matter to the RMCS department to assist with the cancellation and reversal of air time subscription, but most importantly to migrate your number to prepaid. We apologise for the overall experience, we can understand the frustration and discomfort caused. But we assure you measures will be taken to avoid the re-occurrence of this nature. .
Please note we have escalated this query as a matter of priority, and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the overall experience. Please be advised we have referred this matter to the RMCS department to assist with the cancellation and reversal of air time subscription, but most importantly to migrate your number to prepaid. We apologise for the overall experience, we can understand the frustration and discomfort caused. But we assure you measures will be taken to avoid the re-occurrence of this nature. .
Please note we have escalated this query as a matter of priority, and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***