LN
Logie N
1 reviews | Active since Apr 2019
03 Apr 2019, 07:54
Unbelievable & Frustrating!!
I have been debited R78 & R49 for the past 3 months & have no recollection of registering for this service neither have I received any airtime. (ACC ********** ********** 07372)Tried calling the call centre & they cannot advise how was this service activated. I would like some urgent feedback as I do not have the time to keep calling & when I visited the Gateway branch last week I could not be assisted as the manager was in a meeting! Frustrating & Disappointing!!
Helpful (0)
Replies (2)0
Replies (2)
Edgars's replyOfficial
03 Apr 2019, 09:26Dear Logie,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact our customers and sell their product offering. ( Airtime, data and SMS).
Upon customers acceptance the monthly subscription fee will be added onto the customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
In addition cancellation and reversals will be conducted within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact our customers and sell their product offering. ( Airtime, data and SMS).
Upon customers acceptance the monthly subscription fee will be added onto the customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
In addition cancellation and reversals will be conducted within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply03 Apr 2019, 09:26
Official
Dear Logie,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact our customers and sell their product offering. ( Airtime, data and SMS).
Upon customers acceptance the monthly subscription fee will be added onto the customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
In addition cancellation and reversals will be conducted within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact our customers and sell their product offering. ( Airtime, data and SMS).
Upon customers acceptance the monthly subscription fee will be added onto the customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
In addition cancellation and reversals will be conducted within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
LN
Logie N's updateReviewer Update
09 Apr 2019, 09:08I have still not received a further response to the above, yet you guys keep asking me to complete payment urgently! Do you understand how frustrating this is for a pensioner?? Please could I have urgent feedback or feel free to call me!!
LN
Logie N's update09 Apr 2019, 09:08
Reviewer Update
I have still not received a further response to the above, yet you guys keep asking me to complete payment urgently! Do you understand how frustrating this is for a pensioner?? Please could I have urgent feedback or feel free to call me!!