1 reviews | Active since Aug 2015
Unbelievable customer service!
I went to Edgars at Cresta shopping mall to exchange a shoe, they called Edgars at Southgate Mall who had the size i was looking for. Ramu, the guy who was dealing with me at the time made sure they keep it and have it delivered to them within 2 weeks. He refused to take my details down and told me 100% it will be here (Cresta Mall) in 2 weeks.<br> <br> two weeks later i go to edgars to find out no shoe has arrived yet. continuous up and down finding out when it will arrive with absolutely no answers. not to forget when you call them they do not pick up!on my fourth visit there i insist on seeing the manager, Ramu told me that he is not in, he is on holiday so theres no one else to speak to. I insisted Ramu taking my details to contact me when the shoe arrives. that was of no use because i never received any feedback.<br> <br> Today( 6 weeks later) i am still waiting!!<br> <br> terrible service, lies and bad attitude is what you get at edgars cresta!
It is with great displeasure to hear that you haven't received feedback from Ramu Keeping a promise to our customer is a priority. We have however liaised with the store and they confirmed that the shoe will be delivered to the store today, and you may go to the store tomorrow.
We have also notified management of the unpleasant service rendered at customer service. That is certainly not the type of service that indicates our standards. We assure you that corrective measures will be taken to avoid the re-occurrence of this nature.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear that you haven't received feedback from Ramu Keeping a promise to our customer is a priority. We have however liaised with the store and they confirmed that the shoe will be delivered to the store today, and you may go to the store tomorrow.
We have also notified management of the unpleasant service rendered at customer service. That is certainly not the type of service that indicates our standards. We assure you that corrective measures will be taken to avoid the re-occurrence of this nature.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***