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stephan F
1 reviews | Active since Apr 2014
09 Oct 2015, 13:03
Unbelievable bad service
I bought a verrssed vp1 in december 2014<br> and I recently picked up issues with the phone.<br> I took it back to Edgars active kwt. I was told it will <br> take approx 21 days. I booked it in.<br> <br> AFTER 2 WEEKS....i called for feedback but <br> the phone was still at the Branch. The person responsible<br> never booked it in for repairs. Its going 6 weeks now.<br> I was told the phone is still on its way to the<br> branch. How can I wait so long??<br> <br> Honestly this is unacceptable. I want my phone today.<br> I want the phone back today or a refund.<br> <br> <br> please contact me at ***.<br> <br> regarda<br> <br> Sj Fourie<br> This is bad service.
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Edgars's replyOfficial
10 Oct 2015, 13:27Hello stevojf29,
Thank you for notifying us of the lapse in service. It is feedback from customer's like you that helps us to improve. Please be advised there was a bit of a problem in booking the handset for repairs as it is new in the Market, and the service providers don't not repair it. However, the handset is now repaired and once the courier delivers it, you will be contacted. Please accept our sincerest apologies for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for notifying us of the lapse in service. It is feedback from customer's like you that helps us to improve. Please be advised there was a bit of a problem in booking the handset for repairs as it is new in the Market, and the service providers don't not repair it. However, the handset is now repaired and once the courier delivers it, you will be contacted. Please accept our sincerest apologies for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply10 Oct 2015, 13:27
Official
Hello stevojf29,
Thank you for notifying us of the lapse in service. It is feedback from customer's like you that helps us to improve. Please be advised there was a bit of a problem in booking the handset for repairs as it is new in the Market, and the service providers don't not repair it. However, the handset is now repaired and once the courier delivers it, you will be contacted. Please accept our sincerest apologies for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for notifying us of the lapse in service. It is feedback from customer's like you that helps us to improve. Please be advised there was a bit of a problem in booking the handset for repairs as it is new in the Market, and the service providers don't not repair it. However, the handset is now repaired and once the courier delivers it, you will be contacted. Please accept our sincerest apologies for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***