Unbelievable

<p>Waar begin ek …</p> <p> </p> <p><br />Disappointed, angry, sad, shocked …..</p> <p> </p> <p><br />I opened an account with Edgar’s in Nelspruit around Jun 2016.</p> <p>The only reason for the account was to be credit approved.</p> <p> I was not allowed to open an account at Vodacom without it.</p> <p>The lady that helped me was so friendly and the service was all a client could ask for.</p> <p>My salary at that point was R5 200.00, I signed a contract FOR 6 month pay off. 6 MONTH ….. Not 7 not 8 not 12, but 6 MONTH.</p> <p>The lady explained to me that if I could pay it off within 6 month, I don’t pay more.</p> <p>I only needed 3 month credit approved for Vodacom, so you can understand why I only took the 6 month and not the 12 month contract.</p> <p>The lady said that I will be starting with the monthly payments in Jul.</p> <p>With my salary outcome I worked the monthly payment out as follow;</p> <p>jul<br />300<br />aug<br />300<br />sep<br />300<br />oct<br />300<br />nov<br />300<br />dec<br />345.35<br /> </p> <p>The full amount paid back within the 6 month contract.</p> <p>I had to start with my payment in Jul 2016. I did not receive any statements; I phoned and phoned, but no answer. I needed someone to explain to me why I was not receiving anything.</p> <p>I was supposed to pay , but did not have any banking details. I did not have an account number , nothing to confirm the payment on my cell phone banking app.</p> <p>Sitting in the dark. I send an email , trying to get some help on what my next step should be.</p> <p> I finally receive a reply on my email.</p> <p> </p> ********** />Good Day</p> <p>My name is Monique Massyn and i opened an account with you 2 months ago.</p> <p>I was told that i would start with the payments at the end of Jul .</p> <p>This is my first account , and i must say i am not happy.</p> <p>I was told that i would get an invoice on the 1st of each month. And yet i have not gotten anything.</p> <p>I have phoned more that 5 times. Not having any assistance.</p> <p>I would like to pay my account please.</p> <p>If this is the issue that i will be having each month , i will rather just cancel the account and go to another business that can help me on time.</p> <p>My account no is as follow<br />6 ********** 5 ********** <br />CVV: 620<br />EDEDGXD0015 154</p> <p>I would like to pay my account at the end of this week .</p> <p>Please inform me if that will not be possible and give a reason please.</p> <p>I can not struggle like this.</p> <p>I will not be labeled as a late payer on a account , because your invoices was never send OR send late .</p> <p>I look forward to your respond and attachment invoice.</p> ********** <p>Kind Regards</p> <p> </p> <p> </p> <p>Christopher ********** .za><br />Aug 6</p> <p><br /> </p> <p><br />to me</p> <p><br />Good Day Miss Massyn,</p> <p> </p> <p>Account Number: ********** ********** 61914</p> <p> </p> <p>In response to your email received, your statement has been requested and will be sent to you shortly.</p> <p> </p> <p>Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Christopher Maluleke<br />Customer Services Administrator | Edcon Financial Services | Edcon Financial Services<br />Telephone +27 86 ********** | Fax + 27 86 ********** | Email ********** <p>This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Discl aimer or from the Group Secretary on (011) ********** .<br />The disclaimer also provides our corporate information and names of our directors as required by law.<br />The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.</p> <p>P Please consider the environment before printing this email and/or any related attachments<br /> </p> <p><br />From: Monique ********** />Sent: 03 August 2016 13:11<br ********** />Subject: Disappointed client</p> <p>This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Discl aimer or from the Group Secretary on (011) ********** .<br />The disclaimer also provides our corporate information and names of our directors as required by law.<br />The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.</p> <p>P Please consider the environment before printing this email and/or any related attachments<br />edcondisc</p> <p> </p> <p> </p> <p> </p> <p>Yet again, NO statement. I kept on paying each month. Being afraid that I would be blacklisted if I don’t.</p> <p>In this month (dec 2016) was my last payment.</p> <p>I went to the same Edgars, and nearly had a heart attack.</p> <p>Edgars put me on a 12 month contract, without my knowledge.</p> <p>I had to close my account there and then.</p> <p>This is BULL…………….. .</p> <p> <br />6 month<br /> <br />Edgars<br /> <br />6 Month<br />jul<br />R 300.00<br />jul<br />No Account<br />jul<br />No Account<br />aug<br />R 300.00<br />aug<br />R 300.00<br />aug<br />R 300.00<br />sep<br />R 300.00<br />sep<br />R 300.00<br />sep<br />R 300.00<br />oct<br />R 300.00<br />oct<br />R 300.00<br />oct<br />R 300.00<br />nov<br />R 300.00<br />nov<br />R 300.00<br />nov<br />R 300.00<br />dec<br />R 345.35<br />dec<br />R 911.97<br />dec<br />R 645.35<br /> <br />R 1 845.35<br /> <br />R 2 111.97<br /> <br />R 1 845.35<br /> </p> <p>I sighed a contract for 6 month, In that 6 month I had to pay R1 845.35 . Edgars total was R2 111.97 In my 6 month contract I paid R 266.62 extra. That extra that was told to me ,would not happen.</p> <p>If I did not go and pay it up front in Dec, I would have been under the impression, that my account was fully paid. If I have gotten my statements as promised, I would have picked it up sooner.</p> <p> I stay in Hoedspruit, We don’t have a Edgars here. From my house until Nelspruit, it 2 hours’ drive, I will not go to Nelspruit every end of the month to check if the people do the work correctly.</p> <p>R 266.62 is not a lot of money , and it would not **** me, but the matter of this fact , is that the money was deducted without my knowledge. In my eyes , that is theft.</p> <p>I did not receive any statements.</p> <p>But Boy ….. Did I get a lot of these …….</p> <p><br />FREE DELIVERY on all orders over R650<br /> </p> <p> <br />WOMEN<br />MEN<br /> </p> <p>KIDS<br /> </p> <p>BEAUTY<br />HOMEWARE<br /> <br /> </p> <p><br /> </p> <p><br /> </p> <p><br /> </p> <p><br /> </p> <p> </p> <p> </p> <p> Soooooooo what is the R266.62 FOR?</p> <p>Is it for the statement send by email, which I did not have?</p> <p>Is it for the customer service, which I did not receive?</p> <p>It’s not for the “12 month” contract, which I did not sign for.</p> <p> </p> <p>I could like an explanation for all of this?</p> <p>Why did I sign a contract, if the contract can be changed by anyone?</p> <p> </p> <p>Kind Regards</p> <p>Monique Massyn</p> <p> </p>