DR
Denise R

1 reviews | Active since Dec 2015

23 Dec 2015, 09:51

Unauthorized VIP membership deductions

I noticed more than a month ago that I was paying a VIP membership fee of R60. I called customer services to cancel it and reimburse me for all the prior deductions, inless they could provide me with evidence that I had requested this service. <br> <br> When I received my next bill, I was again charged a VIP membership fee. I then received a copy of the magazine in the post, something I had also never requested! <br> <br> I went to customer services at the Greenacres branch, who were unable to assist, except to call the customer services telephone line, where I again reported my dissatisfaction and requested that my membership be cancelled and I get reimbursed. <br> <br> I later paid my account via EFT, less the R60. I received an SMS that I was please to pay the outstanding amount. <br> <br> I discovered that my mother, a pensioner, had also experienced a similar problem and had to struggle to cancel this \membership"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;933246;800185;25;2;0;0;0;0;2;NULL;NULL;NULL;15/12/23 9:34;15/12/23 7:52;Worst courier I have ever encountered;;;***;These guys deliver Superbalist parcels and they are pathetic. We had 4 out of 5 delivery issues which is a comprehensive fail. They are very unprofessional with the drivers phoning before 8 in the morning and asking for directions. Completely useless and parcels are always late. We had 3 issues where parcels go to Kimberley and not Green point because they don't read the addresses properly. They phoned me yesterday to ask what the delivery address is despite having a full and complete delivery address on my order.<br> <br> Please don't use these guys, they deserve to go under. There are many good couriers out there so please rather support them. You will be dissapointed with these guys;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;893340;898867;13;2;0;0;0;0;2;NULL;NULL;NULL;15/12/23 9:44;15/12/23 7:55;Roll-A-Dent Edenvale;***;Justin;***;Roll-a-dent put up an ad on Groupon. I bought 2 vouchers for my mum and I for polish and glazing. I Then called to verify when i could bring my car. A rude young lady who seemed uninterested told me to bring it early the following day.we took the car and I was charged an extra R800 for a term they called a 'rub-down'.The following day I went to collect the car only to find the car looking exactly the same ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;202413;822698;42;2;0;0;0;0;2;NULL;NULL;NULL;15/12/20 9:54;15/12/23 7:57;Papers Not delivered;***? ;Kelly/ Fosi;***;Hi there,<br> <br> I am a very unhappy customer. I have bought and paid in full for a 6 month subscription to the Sunday Times and the weekly Times. I find that every week I have to call the contact centre to beg for my paper to be delivered. <br> <br> This is frustrating and actually very ********. I have paid for a services in full and yet I am not receiving what was promised to me. This past Sunday 20 Dec, my Sunday Times was not delivered and no one seems to know the reason why. <br> <br> It's either you give me my money back or you start delivering my paper! I thought you were a credible company, I'm now suspicious of your business. It seems like you make false promises for people to subscribe and then never deliver the service. <br> <br> I will certainly have this reported.<br> <br> Deliver my paper on time or else give me my money back.<br> <br> Regards,<br> <br> Londeka<br> cell: *** ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;820561;757527;6;2;0;0;0;0;2;NULL;NULL;NULL;15/12/23 9:57;15/12/23 7:58;Not getting the service I am paying for ;8,61E+12;Khanyi ;***;Due to my work commitments I was not able to take my car for a service on time and it exceeded the milage but now when I send it in I'm being told that liquid capital will not pay for it .I don't understand because I was paying for it already and now I'm expected to pay on top of that due to my circumstances. When I tell them to cancel the service cause it clearly not working for me then I'm being told that they will charge me 500 for it So this company wants to reap people of with no service provided on their side .I don't have money to pay for the service so I want my money back that I have already contributed so that I can go pay for my service then .;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;489155;704391;9;2;0;1;0;0;2;NULL;NULL;NULL;15/12/23 9:26;15/12/23 7:59;Incompetence/Disinterest;8,11E+12;Minah Mongonyane;;It's disappointing to be stuck with an insurer who does not know how their system works. I did an amendment on my policy which triggered a premium increase followed by a pro-rata credit. I questioned how that credit came about if the quoted premium was higher than my renewal premium. On hold for over 20 minutes, the consultant comes back with no valid explanation except \ we can take away the discount;16/01/14 15:15;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;759604;700364;13;2;0;0;0;0;2;NULL;NULL;NULL;15/12/23 9:46;15/12/23 8:00;This ends here now with GM products;BD69WT GP;Some Indian guy;***;I took my car for 120k service at Barloworld Zambezi and after that consequently another 2 times for coolant leakage . The water bottle was replaced and other water pumping systems checked and fixed and the car was declared tops . Today I'm here again because thus coolant still leaks and I'm being told to wait for 7 days for a spot to get the car diagnosed . Surely leaking coolant is a motoring emergency cos no one can go anywhere with a coolant leaking car . On the other hand the guy helping me wasn't nice about this waiting period telling me I'm not a priority . I've only ever driven Opel cars my entire life and I love the brand dearly in fact I just had a quotation on the OPC just last week but I guess they don't need my money anymore so I'll take bit elsewhere. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;758460;33;1;2;0;1;0;0;2;NULL;NULL;NULL;15/12/19 9:49;15/12/23 8:00;Accept fault but no credit passed ?;6,90E+12;Yaseem Ismail;***;I lodged a complaint that it took nine attempts to open my son's account. All because there doesn't seem to be a consolidated list of what is required for opening an account. This was exacerbated because no questions were asked about what type of account or banking would be appropriate. As a result I received a call and an apology from Yaseem admitting that this wasnt acceptable and consultants should do and know better. Her asked that I come in and close the \wrong\"" account and open a new one. When we came in and did so pro-rate fees were deducted from the account. I asked that the R13"

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Replies (1)
Edgars
Edgars's reply28 Dec 2015, 12:50
Official
Hello Wesliam,

Thank you for notifying us of this matter. Please be advised the accounts department is in receipt of this query. Investigations are conducted, and upon findings feedback will be given to you shortly. We sincerely apologise for the overall experience.

Please find your reference number: ***/GO

If you require any further assistance, kindly contact the accounts department on ***.

Kind regards,
Customer Experience Team.
Call Centre: ***

Best regards,