LB
Lynette B

1 reviews | Active since Jan 2016

05 Jun 2023, 10:42

Unauthorized Transactions

I am deeply frustrated and disappointed with the series of events that have unfolded concerning the unauthorized transactions on my Edgars card. Despite my repeated attempts to resolve this matter, it has been a long and arduous journey.

It all started when I noticed a transaction on my Edgars card statement for an amount that I did not authorize. I promptly contacted Edgars to bring this to their attention, requesting evidence of my consent to be part of the Edgars club and make such a transaction. To my surprise, this was not the first occurrence of unauthorized activity on my account. Last month, I was mistakenly enrolled in the VIP club without my consent, although the amount was eventually reversed.

The lack of satisfactory response and resolution from Edgars has raised serious concerns about the security measures in place and the protection of my personal information. It is disheartening to experience the back-and-forth communication and the time wasted in attempting to resolve these matters.

As a long-standing and loyal Edgars customer for over 20 years, I expected my personal information and financial details to be handled with the utmost care. The recurring instances of *****ulent activity have shattered my trust in the company.

I have decided to take immediate action to protect myself by requesting the closure of my Edgars account and the cancellation of my Edgars card. While I understand there is an outstanding balance that needs to be settled, I believe it is crucial to ensure that no further unauthorized transactions occur.

I am deeply disappointed by the lack of attention given to customer security and the ongoing frustrations I have faced throughout this process. My hope is that Edgars will address this issue promptly and take necessary measures to enhance the security of their systems to prevent such incidents in the future.

If this matter is not resolved satisfactorily, I will be left with no choice but to escalate my complaint to relevant consumer protection organizations and explore legal avenues available to me.

I share my story in the hope that others will be cautious and vigilant when it comes to the security of their accounts and personal information. It is essential for companies to prioritize customer security and swiftly address any issues that arise.

#CustomerSecurity #UnauthorizedTransactions #EdgarsAccountIssue"

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