1 reviews | Active since Jul 2017

23 Jul 2017, 18:45

UNAUTHORIZED SUBSCRIPTIONS - THIS IS *****!

<p>I realised late that Edgars included an Edgars Life Membership and Edgars Club fees account - as I saw that I was paying my account but instead of the total amount owing decreasing, it was actually increasing. I have been in contact with the company since the beginning of July and no-one (Legodile Komane, Albert Sithole and Puleng Tshabalala) has been able to 1) give me proof that i authorised these things - they claim that my statement was sent to an e-mail address that has not been active in 3years - I am still waiting for the proof; 2) None of them can tell me what is this Life Membership amount; 3) When I asked that the matter be escalated - they went mute. It has been two weeks since I got a response from these people </p> <p> </p> <p>Now I have been forced to come to Hello Peter to get their attention and I will be escalating the matter to the credit ombudsman - this is unjustified enrichment! Edgars is de*****ing its customer</p> <p> </p> <p>CLOSE THIS ACCOUNT IMMEDIATELY AND PAY ME BACK MY MONEY!</p> <p> ********** ********** 86939</p>

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Replies (1)
Edgars
Edgars's reply24 Jul 2017, 09:29
Official

Kindly be advised that the matter regarding the financial services cancellation and reversal request, has been sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details for follow up on the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,