Unauthorized subscription

Edgars are ******. I've been subscribed to an airtime and data bundle that has been deducted for a few months. Tried calling the call centre but i also cant get through to an agent, the voice prompt doesn't wnat to accept my ID or my account number. Edgars don't send account statements any long because they wana be paperless and want to add you to subscriptions that you're not aware of. I don't even use a cell but a Seventy eight rand and forty nine rand has been deducted from my account every month.