Unauthorized SMS Air subscription, Airtime/Data subscription

Since April 2018 I have been charged for SMS AIR SUBSCRIPTION,AIRTIME/DATA SUBSCRIPTION FEE on my Edgars Account without my consent. I do not even receive this product from Edgars. This is ******* and ********. I have contacted the Edgars call centres on numerous occasions and each time I receive a reference number and they say they will escalate my problem. BY NOW THE ESCALATION SHOULD HAVE REACHED THE CEO!!!

On the 20th July 2018, I received an apology letter where they specifically stated " We would also like to like to assure you that your account reflects in accordance to your instruction and that no product has been listed against your account" . But to this date I am still receiving statements reflecting that I owe Edgars for the SMS AIR SUBSCRIPTION,AIRTIME/DATA SUBSCRIPTION FEE.

Furthermore, I have contacted the Edgars Head Office in Crown Mines and was put on hold for 20 minutes. This is clearly not inline with the company's values.

Should this problem not resolved within a reasonable amount of time, I am going to raise this issue with my attorney as I do NOT want this issue to negativity impact my credit record.

Here are all my reference numbers: ********** 543 ********** ********** 25 EDCP 180 ********** 011