unauthorized purchase/SUBSCRIPTION FEES on Edgars account

Please note that an unauthorized purchase of airtime(AIRTIME/DATA SUBSCRIPTION) took place on my Edgars account on 28.12.2018 with an amount of R78.00 and then again a(SMS AIR SUBSCRIPTION) fee of R49.00 was deducted on 02.01.2019. I urgently need to have this investigated as I did not make this purchase OR SIGN UP DOR ANY OF THESE DEALS. I visited Edgars in Promenade Mall on Saturday and was disgusted at the lack of customer service I received. It appears that Edgars do not deal with these types of queries, instead they just put me on the phone, where I held on for up to 30 minutes after which the line got disconnected. Now firstly, this is not my problem and instead of your people availing themselves to assist me to get this sorted, I was basically just sent to a phone, where nothing happened. After 2 hours spent at the store I decided to leave, Now I ask you to please contact me urgently as I need the matter resolved with immediate effect as I will not be held liable for possible staff purchases done on my card. While in the store i caught the attention of one other customer also in the store and she advised that she had experienced the exact same service and 1 year later she is still waiting on Edgars to contact her regarding an unauthorized purchase that occurred on her account. Now I cannot wait 1 year. What if these culprets now try to make even bigger purchases and succeed? I am left with the debt. I will have to make regular payments while your investigation continues for probably 10 years, knowing the type of service I have experienced. I am really not impressed with your lack of customer service and treatment of humanity. If I had things my way, I would actually close my account with immediate effect. my account details: 7 ********** ***3. I WANT THESE FUNDS REVERSED.