MV
Melissa V
1 reviews | Active since Nov 2017
15 Nov 2017, 20:39
Unauthorized Products / Services
Edgars added unauthorized products and services to my account without prior consent for three months in a row. First they added Life Cover, then they added a Legal Plan and now this month Mobile Content Fee. Every month the same **** for the last three months since I reinstated my account. No one called me. I have not signed any documents agreeing to these charges. Yet they just add whatever they please. Seriously starting to **** me off. So every time I have to contact them and spend my time and money to rectify their mistake.
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Edgars's replyOfficial
16 Nov 2017, 12:27Thank you for making contact with us regarding the mobile content being billed on your account .We have escalated your query to our third parties for a cancellation and reversal of fees which will appear on your next statement .Apologies for the frustrations caused .
***/GO
Kind regards
Edcon Customer Experience Team
Best regards,
Edgars's reply16 Nov 2017, 12:27
Official
Thank you for making contact with us regarding the mobile content being billed on your account .We have escalated your query to our third parties for a cancellation and reversal of fees which will appear on your next statement .Apologies for the frustrations caused .
***/GO
Kind regards
Edcon Customer Experience Team
Best regards,