JM
Janet M
1 reviews | Active since Aug 2017
19 Aug 2017, 12:26
Unauthorized Mobile Content Fee
Good Day
For the last 3 weeks i have tried to cancel the ( Mobile Content Fee ) on my edgars account after 20 phone calls to the same call centers spoke to some one that gave me the number to call ( ********** 022 ) i have tired twice a day the number rings people answer but they don't speak.
Only reason i have found this out cause now that the account is paid up still now getting billed for something i gave no permission on know anything about.
I want edgars to cancel this and refund me my money this is not on edgars I have been client for 11 years and since 2015 this Mobile Content Fee has been on my account.
So now Log a call and escalate it to the correct people i want this off my account ASAP.
It there is any details you need do let me know.
Regards Janet
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
21 Aug 2017, 08:13We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account number to be able to offer proper assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply21 Aug 2017, 08:13
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account number to be able to offer proper assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
21 Aug 2017, 08:14We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account number to be able to offer proper assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply21 Aug 2017, 08:14
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account number to be able to offer proper assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
JM
Janet M's updateReviewer Update
21 Aug 2017, 13:27Good Day
Edcon account number ***
Please let me know once you have received any feedback.
JM
Janet M's update21 Aug 2017, 13:27
Reviewer Update
Good Day
Edcon account number ***
Please let me know once you have received any feedback.