Unauthorized deduction

Item: Edgars
Rating: 2
Author: Mac D

i have been looking at my statements for the past couple of months. from March 2015 i have been charged for an airtime subscription that i never signed up for. i have tried to resolve it at the store and sent an email and contact customer service but to no avail there is no response. could you please refund me for the months that i had to pay for a service that i never signed up for. i never purchased any mobile devices or airtime contract or subscription. please resolve this immediately

Helpful (0)

Replies (1)

Edgars's replyOfficial

23 Jul 2015, 12:49

Hello Macdav,

Thank you for raising your concerns with us. Please be advised we have send a request for a cancellation to the RMCS department to assist with cancellation and reversal of SMS Subscription. We sincerely apologise that you were enrolled without your consent. We assure you concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
***

Best regards,

Edgars's reply23 Jul 2015, 12:49

Official

Best regards,

Unauthorized deduction

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