Unauthorized Debit with no Product received

Pathetic Service. In October 2018 I was charged R127 on my edgars account for a data service I did not sign up for. I called edgards on 21 Oct (ref. ********** 0042) and they logged a call. I called again on 15 Nov.... to follow up as no feedback had been received. I was suppose to receive a call back on the 19th, which did not happen. In November 2018 I was charged R176 and logged another call on 21 Nov (ref. ********** 842025) and I was advised that they will escalate. At this point I closed my Edgars account. Thereafter in December I spoke to a supervisor Polina (ref. ********** ********** ) who confirmed that the "service" was cancelled on 7 Nov and that she will escalate for a call recording and refund to be processed. NO FEEDBACK. On 11 January 2019 I called again and spoke to Yoliswa another supervisor who advised that she will also escalate as the issue is with getting the call recording as the call recording company was closed in December and dealing with backlogs. My first call was logged in October.... it possibly cannot take this long to get a recording in the 20th century. I was advised that someone will phone me by close of business today, which I highly doubt. Can someone please get this resolved. I am sick of following up. I think I have lost more money on phone calls. Will I get interest on my money as its been almost 3 months :(