1 reviews | Active since Nov 2016

11 May 2017, 13:46

Unauthorized club fee

<p>Many years ago I cancelled my Edgars Club fee because it is useless to me. A few years ago I noticed it is back on my account. I have tried to make contact with Edgars but the lines are always busy when I phone. I did not give any authorization for it to be added to my account again. Please reimburse with all the monies added without my consent. If you fo back on the all agreements I entered into with Edgars where I have signed and confirmed you will see that I did not ask for this. Check from when I cancelled it and when you again decided without my knowledge that I should pay it again. I want this cancelled ASAP and my monies paid back.</p>

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Replies (1)
Edgars
Edgars's reply12 May 2017, 15:19
Official

Thank yo u for making contact with us regarding the club enrolment on your account.

We apologies for the the frustration's caused to you in this regards.

Kindly note that we will escalate your query to our account's team for a cancellation and reversal of fees and feedback will be provided to you.

***/GO

Kind regards

The Customer Experience Team

Best regards,