unauthorized charges added

Item: Edgars
Rating: 1
Author: Carol J

<p>I settled my Edgars account in August already , to my surprise I received a statement with a outstanding balance of R54.66 for some airtime charge that I never requested or gave permission to be deducted. The consultant could not even give me a proper explanation.I logged a call at the Call Centre on the 16/11/2016 and was told I will be contacted within 24-48 hours Ref no EDRF -161 ********** 717...I am still waiting and in the mean time this balance is accumaliting and affecting my credit records. I want the money deducted to be refunded, my account cleared , bureau records updated and a paid up letter</p>

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Replies (1)

Edgars's replyOfficial

24 Nov 2016, 14:24

We must apologise for the delayed response.

Please be advised we are currently liaising with RMCS (Retail Mobile Credit Specialists) and will revert with feedback shortly. We must apologise for the inconvenience and frustration caused.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
***

Best regards,

Edgars's reply24 Nov 2016, 14:24

Official

We must apologise for the delayed response.

Please be advised we are currently liaising with RMCS (Retail Mobile Credit Specialists) and will revert with feedback shortly. We must apologise for the inconvenience and frustration caused.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
***

Best regards,

unauthorized charges added

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