MS
Mahlatse S
1 reviews | Active since Sept 2016
23 Sept 2016, 10:19
Unauthorized charges
<p>Unfortunately I am getting no luck to get Edgars to sort out the charges of R19.99 for Moble content fee on my account. I did not authorised or sign up for this and not getting the benefits of the charges from Edgars. From last month 16 August when I noticed of this charges and asked them to cancel but still this month they are charging me. I have called again still no luck. When I look back from the statements I have I see it from May 2016. I need to sort out this. </p>
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Edgars's replyOfficial
23 Sept 2016, 11:08We must apologise for the delayed response.
Please be advised we are currently liaising with RMCS (Retail Mobile Credit Specialists) and will revert with feedback shortly. We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply23 Sept 2016, 11:08
Official
We must apologise for the delayed response.
Please be advised we are currently liaising with RMCS (Retail Mobile Credit Specialists) and will revert with feedback shortly. We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,