LS
Leonette S

1 reviews | Active since Jun 2017

27 Jun 2017, 14:10

Unauthorized Cellphone contract activation

<p>I have been strugging to cancel this RMCS unauthorized contract activation on my personal name for more than 2 years now!! This is ridiculous!!! I have been sending emails like crazy but no one is coming back to me or fixing this. I have been complaining at Edgars numerous times.... I also have send emails requesting then to atleast activate my CALLER LINE IDENTITY as all my calls shows private number... nope still nothing... I do not want your contract & do not want your airtime.. Just cancel this stupid contract!</p>

0
Replies (2)
Edgars
Edgars's reply28 Jun 2017, 11:47
Official

We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalated the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly,, we therefore request the Edcon account number to be able to offer proper assistance.

Kindly find the RMCS details below

Tel: ***

Email: ***

A reference number for the complaint logged on your behalf is as follows ***/GO.

Kind regards.

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply28 Jun 2017, 11:49
Official

We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalated the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly,, we therefore request the Edcon account number to be able to offer proper assistance.

Kindly find the RMCS details below

Tel: ***

Email: ***

A reference number for the complaint logged on your behalf is as follows ***/GO.

Kind regards.

Customer Experience Team

Call Centre: ***.

Best regards,