SD
Simonn D
1 reviews | Active since Oct 2010
16 Aug 2016, 13:18
Unauthorized ammendments
<p>About 2 weeks ago I went to Edgars and bought my wife and kids some chlothing. When I got to the till point I was asked if they could add a service fee onto my account to which I rep**** no. Today suddenly I received an email from Edcon telling my from now on my account will be levied with R22.80 per month and a interst on the outstanding balance 21 % on my 6months interest free account. I have had my Edgars account for probably 10 years and never a single late payment. Always paid up front and on time and now I get treated like this. Edcon will not see another cent of my money be it cash or card. They are a bunch of *****s so be carefull.</p>
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Edgars's replyOfficial
14 Sept 2016, 13:21We must apologise for the delayed response.
Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply14 Sept 2016, 13:21
Official
We must apologise for the delayed response.
Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,