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MOKEKE M
1 reviews | Active since Dec 2019
30 Dec 2019, 10:13
Unauthorized airtime and sms subscription
Morning. My name is Mokeke Mphatlhane and I am having an account with Edgars:ACC NR: ***.They are charging me R78 for airtime of R115 plus 100 sms and SMS AIR SUBCRIPTION for R49.00. from 18 July 2018 to date and that makes it 18 month totalling R2286.00. I have made a number of calls and send a number of emails regarding the matter but with no success. Lastly I spoke to Mr James with ***/GO and indeed he agreed that it was a mistake and a refund is due to me. On the the 29th of December 2019 I received an sms saying my refund is declined cause ***is receiving the airtime. I don't know the number and it doesn't even exist on RICA. Please assist me to get my refund back.
Regards
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Edgars's replyOfficial
30 Dec 2019, 18:09Dear Mokeke,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note our business ( Edgars/Jet stores ) is doing business with our 3rd party company called RMCS and there was an agreement between the 2 parties to contact our customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fees will be added to the customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next the 7 business days.
Below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note our business ( Edgars/Jet stores ) is doing business with our 3rd party company called RMCS and there was an agreement between the 2 parties to contact our customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fees will be added to the customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next the 7 business days.
Below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply30 Dec 2019, 18:09
Official
Dear Mokeke,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note our business ( Edgars/Jet stores ) is doing business with our 3rd party company called RMCS and there was an agreement between the 2 parties to contact our customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fees will be added to the customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next the 7 business days.
Below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note our business ( Edgars/Jet stores ) is doing business with our 3rd party company called RMCS and there was an agreement between the 2 parties to contact our customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fees will be added to the customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next the 7 business days.
Below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Best regards,