1 reviews | Active since Jan 2016
Unauthorised VIP club billing
I have noticed that I am being charged R 60 per month since the Nov 2015 statement for the VIP club. I did not agree to this and definitely didn't receive any benefits. I have contacted the call center twice and the money has still not been reversed on my account. I am not happy with this. Now they have to investigate with the third party (telemarketers) to confirm there's no telephone recording that proofs I agreed to this.<br> On Friday ( 8 Jan 2016) I received more than one call from the Edgars telemarketers so that I can join this club. Little did I realize that I've been paying for this for the last 3 months already. Why do they keep calling me then?<br> I can not contact the call center on a weekly basis just to make sure that they don't bill me for unauthorized club fees. How do I stop this? Only way is by closing my account which I've had for almost 20 years now.
Thank you for raising your apprehensions with us. Please be advised we have referred this matter to the accounts department to investigate the club membership that was enrolled on your account. We assure you upon findings, feedback will be given to you shortly.
We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your apprehensions with us. Please be advised we have referred this matter to the accounts department to investigate the club membership that was enrolled on your account. We assure you upon findings, feedback will be given to you shortly.
We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***