MM
Marnus M
1 reviews | Active since Feb 2016
19 Feb 2016, 13:42
Unauthorised service fee
Service fee of R22.80 was charged on my latest billing under the heading financial services and clubs.<br> I did not subscribe to any club or service.<br> I contacted the accounts department via email and received a confirmation of receipt email and promise of response within 48 hours.<br> It has been 48 hours and I have not received any explanation for what the service charge is for.
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Edgars's replyOfficial
22 Feb 2016, 10:39Hello MM28,
Thank you for bringing this matter to our attention. Please be advised your account is charged with a service fee and account protection plan which is compulsory for account holders.
Service fee- The National Credit Act (NCA) allows for Credit Providers to charge a Service Fee on accounts. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses. South African Absa owned accounts opened from 1st November 2012 will now be charged a Service Fee of R22.80 from January 2016.
The Edgars Account Protection Plan will pay the outstanding balance on your account in the event of retrenchment from permanent employment, permanent disablement or death. The plan can only be cancelled if you supply the relevant documents stating your account will be paid in the event of retrenchment from permanent employment, permanent disablement or death.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised your account is charged with a service fee and account protection plan which is compulsory for account holders.
Service fee- The National Credit Act (NCA) allows for Credit Providers to charge a Service Fee on accounts. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses. South African Absa owned accounts opened from 1st November 2012 will now be charged a Service Fee of R22.80 from January 2016.
The Edgars Account Protection Plan will pay the outstanding balance on your account in the event of retrenchment from permanent employment, permanent disablement or death. The plan can only be cancelled if you supply the relevant documents stating your account will be paid in the event of retrenchment from permanent employment, permanent disablement or death.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply22 Feb 2016, 10:39
Official
Hello MM28,
Thank you for bringing this matter to our attention. Please be advised your account is charged with a service fee and account protection plan which is compulsory for account holders.
Service fee- The National Credit Act (NCA) allows for Credit Providers to charge a Service Fee on accounts. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses. South African Absa owned accounts opened from 1st November 2012 will now be charged a Service Fee of R22.80 from January 2016.
The Edgars Account Protection Plan will pay the outstanding balance on your account in the event of retrenchment from permanent employment, permanent disablement or death. The plan can only be cancelled if you supply the relevant documents stating your account will be paid in the event of retrenchment from permanent employment, permanent disablement or death.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised your account is charged with a service fee and account protection plan which is compulsory for account holders.
Service fee- The National Credit Act (NCA) allows for Credit Providers to charge a Service Fee on accounts. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses. South African Absa owned accounts opened from 1st November 2012 will now be charged a Service Fee of R22.80 from January 2016.
The Edgars Account Protection Plan will pay the outstanding balance on your account in the event of retrenchment from permanent employment, permanent disablement or death. The plan can only be cancelled if you supply the relevant documents stating your account will be paid in the event of retrenchment from permanent employment, permanent disablement or death.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,