Unauthorised prescriptions

A service provider of Edgards activated two cell phone prescriptions without my authorization (which was not even given to me, im with Vodacom but cell c was activated). One was removed and I was reimbursed (Thank you)<br> <br> Yesterday I called customer service and the agent said I must call their service provider to cancel the second prescription. Firstly, I didn't go into an agreement with your service provider so why must I call them to have it cancelled? Secondly, why is Edgards in a partnership with a company that is clearly busy with some sort of *****. And what are the disciplinary procedures for someone who activate and unauthorised prescription to make target and use the data and minutes for themselves, because how do I know it's not standard procedure?